Manager, Client Development

Summary

The Manager, Client Development is a boutique business leader who coaches and develops the team to deliver elevated client experiences. This role drives business results, builds the client base, and equips the Boutique Director with critical business knowledge.

Responsibilities

• Coach and inspire team members on the selling floor to deliver exceptional client experiences.
• Foster a positive, inclusive working environment rooted in feedback, respect, and teamwork.
• Provide ongoing training and development in brand savoir-faire, product details, and service delivery.
• Use key performance indicators and lessons learned to improve team performance.
• Develop the client base through community involvement, local partnerships, and events.

Requirements

• At least 5 years of related experience; a bachelor's degree is preferred.
• Strong communication and collaboration skills, with a passion for client experience and team development.
• Interest in the brand's history, products, and social and cultural initiatives.
• Ability to work a flexible schedule, including late nights, weekends, and some holidays, and lift 15 pounds.
• Foreign language skills are preferred but not required.
• Must be present in-store to coach teams, uphold boutique standards, and deliver client service.