Manager, Client Development

Summary

As Manager, Client Development you will serve as a brand ambassador and business leader responsible for driving boutique performance and delivering elevated client experiences. You will coach and develop the in-store team, support the Boutique Director with business insights, and represent the House through local partnerships and events. The role requires frequent selling-floor presence and a focus on team development, client engagement, and operational excellence.

Responsibilities

• Coach and inspire the sales team through on-floor leadership and regular feedback to deliver exceptional client service.
• Provide initial and ongoing training on product knowledge, service standards, and CHANEL savoir faire.
• Drive business performance using key performance indicators and develop action plans for continuous improvement.
• Represent the brand in the market through community involvement, partnerships, and client events to expand the client base.
• Support boutique operations, ensuring image, standards, and service delivery are maintained.

Requirements

• Minimum 5 years of related experience in retail or luxury client development.
• Bachelor's degree preferred.
• Strong communication and people leadership skills; ability to develop and motivate teams.
• Flexible schedule with availability for late nights, weekends, and some holidays; ability to lift 15 lb.
• Passion for the brand and client experience; foreign language skills preferred.