Manager, Client Development - DC City Center

Summary

The Manager, Client Development leads and coaches a boutique team to deliver elevated client experiences and drive business results. This in-store role develops the client base and partners with the Boutique Director by providing business insights.

Responsibilities

• Coach and inspire the team on the selling floor to provide an elevated client experience.
• Build a positive, inclusive working environment that encourages feedback, respect, and teamwork.
• Provide ongoing training on brand savoir-faire, products, and service delivery.
• Lead with agility, using performance indicators and lessons learned to improve results.
• Develop the local client base through community involvement, business partnerships, and events.

Requirements

• At least 5 years of related experience.
• Ability to lead, coach, and develop a diverse team.
• Strong communication skills, collaborative approach, and passion for client experience.
• Bachelor's degree preferred; foreign language skills preferred but not required.
• Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.
• Ability to work in-store to coach teams and uphold boutique image and operational standards.