Manager Commercial Learning and Development

As a Manager of Commercial Learning and Development at Cartier in Las Vegas, you will collaborate with regional leadership and boutique teams to enhance commercial business objectives. Your role will focus on developing the boutique team's skills through on-the-floor coaching, emphasizing guest experiences, selling techniques, and client relationship cultivation.

• Drive performance improvement through in-the-moment coaching of sales, service, and client experience teams.
• Align boutique coaching with key commercial priorities and KPIs.
• Craft boutique visit agendas using performance data trends.
• Provide feedback to leaders to enhance daily communication and learning moments.
• Complete post-visit boutique reports summarizing coaching goals and progress.
• Support boutique leadership development through side-by-side coaching.
• Partner with regional AVP and boutique directors to analyze coaching plan progress.
• Facilitate in-boutique, small group trainings on selling skills and client development.
• Lead learning and development initiatives for new boutique openings.

• 3+ years of coaching experience in a sales environment.
• Strong critical thinking and business acumen skills.
• Ability to create cross-functional relationships with internal business partners.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Fluency in English; additional languages are a plus.
• Ability to accommodate 60% - 70% travel.