Manager, Customer Experience

Summary

The Customer Experience Manager leads store-level client development, relationship selling, and client retention strategies. This on-site role plans brand events and community activations while partnering with store leadership to improve client engagement and business results.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Develop seasonal event strategies and community relationships with philanthropic organizations, social groups, and corporate partners.
• Monitor client relationship KPIs and customer performance, using insights to adjust store and market strategies.
• Partner with store leadership and client development teams to strengthen client relationships, support private client programs, and achieve sales targets.
• Lead and develop direct reports and coordinate cross-functional initiatives.

Requirements

• At least 4 years of relevant experience.
• Experience building, leading, motivating, and coaching teams.
• Ability to analyze data and present to executive-level audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.