Manager Customer Experience

Summary

The Customer Experience Manager leads store-level client development, relationship selling, and customer retention strategies. This on-site role also plans brand experiences and events that build community connections and support commercial goals.

Responsibilities

• Develop event plans and oversee scheduling, budgets, communications, production, execution, and reporting.
• Coordinate seasonal event calendars and strategies with store leadership, corporate teams, merchants, and brand partners.
• Build relationships with clients, community organizations, philanthropic groups, and corporate partners.
• Monitor customer relationship KPIs and store performance, using insights to adjust strategies and achieve targets.
• Lead client relationship initiatives and identify opportunities to engage top clients through private client programs.

Requirements

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data, determine actions, and present to executive-level audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.