Manager, Customer Relationships

Summary

Leads localized client development strategies to grow customer loyalty, retention, and lifetime value across store and market segments. Partners with sales teams and cross-functional leaders to deliver personalized luxury client experiences and achieve clienteling goals.

Responsibilities

• Develop strategies for top-tier clients, retention, portfolio growth, and client acquisition.
• Monitor clienteling KPIs and use performance data to identify opportunities and improve results.
• Coach sales associates on clienteling tools, CRM technology, and relationship-building practices.
• Partner with store leadership and Brand Experience teams on client programs, VIP events, and activations.
• Engage high-value clients and support personalized experiences and sales opportunities.

Requirements

• Four or more years of experience in luxury retail, hospitality, or premium client relations, including CRM or clienteling strategy.
• Bachelor's degree in a relevant field or equivalent education and experience.
• Experience coaching and motivating sales professionals.
• Strong analytical, Excel, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays as needed.