Summary
The Manager, Digital Insights and Technology owns data analysis, reporting, insight generation, and AI-enhanced analytics for a luxury retail environment. The role partners with business leaders and the Senior Manager to translate data into recommendations that support business decisions and improve online retail performance.
Responsibilities
- Extract, clean, transform, and analyze datasets using SQL and Python, and build dashboards and reports with BI tools.
- Identify trends, risks, and opportunities, develop self-service reporting, and communicate findings and recommendations to stakeholders and leadership.
- Use AI tools to accelerate analysis and automate tasks, validating generated insights for accuracy and business relevance.
- Build and maintain simple ETL processes, support data modeling, and monitor online retail, web traffic, and contact center performance.
- Partner with online retail teams, Van Cleef & Arpels headquarters, and Richemont partners on data governance and analytics projects.
Requirements
- At least 5 years of professional experience in luxury eCommerce or digital, with a track record in insights or data analysis.
- Experience with web analytics tools such as GA4 and BI platforms such as Power BI, Looker, Qlik Sense, or Tableau.
- Strong SQL skills, working knowledge of Python or R, and experience with ETL processes and multiple data sources.
- Experience using AI tools for analytics, automation, or insight generation; a strategic mindset and the ability to communicate complex findings clearly.
- A master's degree in business, data analytics, or a related field is preferred.
