SummaryAs a Manager HRBP at EssilorLuxottica, you will support the NA Customer Service business and HRBP team by executing HR programs and initiatives. You will assess HR-related needs and provide HR services for a North America brand or business unit, focusing on engagement, succession planning, performance management, recruiting strategy, workforce effectiveness, and individual development planning.
Responsibilities- Execute HR processes and efficiencies across client groups.
- Ensure managers execute appropriate HR practices, processes, tools, and systems.
- Provide support, training, and direction regarding HR processes.
- Support the creation and distribution of HR communications.
- Collaborate with HRBPs on process improvement.
- Act as initial point of contact for HR-related issues and questions.
- Build trust and provide rapid service to client groups.
- Collaborate with HR COE partners to address opportunities systemically.
- Support maintenance of position descriptions and job postings.
- Coordinate support for store closure and organizational restructure projects.
- Act as an advocate for employees, fostering a best-in-class work environment.
- Participate in recruiting and on-boarding processes.
- Provide guidance for HR-related concerns, including employee relations and performance management.
- Ensure compliance with Company policy and employment law.
Requirements- Bachelor’s degree or equivalent experience.
- 5+ years’ experience in HR or related field.
- Knowledge of HR policies and employment laws.
- Sense of urgency and drive for results.
- Critical thinking, analytical, and problem-solving skills.
- Strong interpersonal, relationship-building, and communication skills.
- Collaboration and teamwork skills.
- Ability to treat confidential matters with discretion.
- Proficiency with Microsoft Office.
- HR Support experience in Customer Service or Contact Center environment.
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