SummaryAs a Manager at Legacy West, you will be responsible for creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. You will work to continually improve the in-showroom, online, and follow-up experience for clients, collaborating with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth client journey.
Responsibilities- Implement the WOSG hospitality program within the showroom.
- Coordinate Rolex education with the Learning and Development Department.
- Work with leadership to reinforce client communication expectations.
- Identify resources to integrate into the experience, such as promotional partnerships and concierge services.
- Liaise with Rolex to roll out showroom experience initiatives.
- Work with showroom leadership to determine appropriate technologies to elevate the experience.
- Follow up with all walk-in clients who visit the showroom.
- Lead and execute events and activities to elevate the luxury brand position.
- Determine ways to test and measure the client’s experience within the showroom.
- Focus on improving the client experience by identifying areas to enhance engagement and efficiency.
- Provide feedback to the Rolex team on areas for improvement.
- Study industry best practices to maintain a competitive edge.
- Develop weekly and monthly action plans with showroom leadership.
- Create and maintain a portfolio of hospitality options within the area.
- Conduct weekly briefs and training sessions for the Rolex team.
- Participate in showroom daily briefs.
- Prepare a weekly client experience summary on the Rolex experience.
- Perform all other duties as assigned by management.
Requirements- 3 years of experience in luxury hospitality, luxury retail, or a related field.
- Understanding of luxury experience and luxury timepieces and jewelry.
- High School diploma required, College Preferred.
- Excels in client experience and building relationships.
- Outstanding presentation skills and enthusiasm.
- Strong organizational, client service, and time management skills.
- Ability to find creative solutions and implement new processes.
- Strong attention to detail and verbal communication skills.
- High energy, self-motivated, and outgoing personality.
- Ability to coordinate and collaborate with retail and corporate team members.
- Ability to multitask in a fast-paced environment.
- Excellent judgment skills.
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