Summary
The Operations Process Training Manager leads and develops a team of trainers to execute training programs that support business strategy, processes, policies, and procedures. This role drives results through coaching, performance management, process activation, budget monitoring, and continuous improvement to meet financial and operational standards.
Responsibilities
- Lead and develop a team of trainers to onboard and upskill employees.
- Execute and maintain training programs and ensure activation of new or updated processes.
- Drive safety, quality, and performance results through coaching and performance management.
- Monitor financials including providing annual budget information and identifying variances.
- Collaborate with operations and human resources leadership on key objectives and escalations.
- Utilize problem solving and continuous improvement methodologies to own process improvement efforts.
- Track and drive KPI metrics and facility performance scorecards.
- Attend professional development activities and apply learnings to the role.
Requirements
- 3 years of warehouse experience in a managerial or training role, or equivalent experience.
- Proven ability to identify and implement continuous improvement actions.
- Experience developing others and growing leadership competencies.
- Strong knowledge of warehousing KPIs and data analysis skills.
- Hands-on experience with warehouse management systems and databases.
- Excellent verbal and written communication skills.
- Ability to work with a high sense of urgency and varied shifts.
- Strong partnership and relationship development skills.
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