SummaryAs the Manager, Operations Services, you will be responsible for effectively operating the Beverly Hill’s Terrace restaurant, valet services for the building, and the Store’s Specialized Operations team. You will work in a cross-functional environment, must be team-oriented, have strong people and leadership skills and be comfortable with building relationships through an operations lens.
Responsibilities- Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry.
- Provide best in class service and dining experiences for all clients.
- Oversee that standards are aligned across all employees; including, following food storage procedures according to the California Health Department standards.
- Ensure safe working practices are in place, documenting accidents/incidents in a timely manner and be alert to potential safety issues.
- Ensure valet services are fully functional and staffed according to business needs.
- Develop and lead training modules to ensure all SOA processes and procedures are followed, developing SOA Supervisor/Lead talent.
- Train & inspect SOA functions are being executed to standard policy and hold Supervisor & team accountable for results.
- Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships.
- Follow up on reporting, outstanding invoices, and escalated issues to resolve.
- Drive profitability through execution of SOA KPIs.
- Provide real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners.
- Ad hoc responsibilities as needed.
Requirements- 3+ years of relevant work experience in operations.
- Proficiency in computer skills with various applications including Microsoft Excel.
- Collaborative team player with effective written and oral communication skills.
- Strong analytical and problem solving skills with the ability to manage multiple projects and adhere to deadlines.
- Ability to effectively train small and large groups.
- Available to work a flexible schedule that includes nights, weekends, and holidays.
- Flexibility to travel as needed.
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