Summary
Lead the Retail Back Office and Consumer Payments function to ensure compliance with internal controls, drive process improvements, and support boutique operations. Manage a team and partner with cross functional stakeholders to implement procedures, training, and system changes while supporting audits and payment provider relationships.
Responsibilities
- Manage, mentor, and develop a team of four direct reports to meet departmental goals.
- Oversee day to day controls for end of day procedures and monthly internal control reporting.
- Investigate and resolve variances related to credit cards, wire transfers, and certificate server discrepancies.
- Manage consumer payment reviews for compliance and escalate non compliance issues.
- Coordinate boutique openings including merchant account creation and training on end of day requirements.
- Engage with payment providers to optimize payment processing and resolve issues.
- Support subpoenas and coordinate with Legal on retail operations matters.
- Lead AML and sanctions intervention efforts for consumer payments and collaborate on retail investigations.
- Support annual audits and roll out pilot programs with the Group RFBO team.
Requirements
- Bachelor's degree preferred with finance accounting or retail experience a plus.
- Proven management and team leadership experience.
- Strong understanding of credit card processing payment gateway technologies and security protocols.
- Advanced Excel skills including pivot tables and lookups and proficiency in Microsoft Office.
- Strong analytical skills with a process oriented approach and project management ability.
- Excellent communication presentation and organizational skills.
- Ability to travel within North America and support boutique operations.
- Experience supporting audits and maintaining internal control documentation.
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