SummaryThe Sales Manager at Holt Renfrew leads a team of sellers to enhance the customer experience and achieve sales targets while fostering an engaging employment environment.
Responsibilities- Achieve sales and customer service targets and resolve customer issues.
- Recruit, hire, and onboard top talent.
- Lead, motivate, and retain high-performing employees.
- Collaborate with other store managers to ensure seamless customer service.
- Communicate performance goals and provide coaching.
- Model leadership behaviors promoting open communication and trust.
- Maintain Health & Safety practices and oversee the DSA/DSC program.
- Recognize extraordinary performance and develop improvement plans.
- Develop and grow an active store client base.
- Implement customer relationship and loyalty programs.
- Serve as manager-in-charge as required.
- Maintain high standards of merchandise presentation.
- Evaluate inventory performance and develop improvement strategies.
- Participate in store seasonal planning and identify business opportunities.
- Manage payroll expenses while ensuring appropriate coverage.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- 5+ years of supervisory experience with accountability for driving sales.
- Proven track record of exceeding sales and profit targets.
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit and early adopter/change initiator.
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