Position Overview
The Sales Operations Manager owns the accurate and timely execution of recurring sales operations activities, including reporting, PO tracking, data maintenance, planning templates, process administration and cross-functional follow-up. The role supports the Director of Sales Operations and the broader Account Management team. The Director retains responsibility for strategy, complex business judgment, senior-level alignment, approvals and final recommendations related to retail, shipment, inventory and financial plans.
Description
KEY RESPONSIBILITIES
Retailer Reporting, Business Insights & Process Management
- Prepare, validate and deliver recurring sales, inventory, forecast and business-management reporting; maintain PO logs, planning templates, process documentation, calendars and source data; and reconcile routine discrepancies to ensure accurate, timely and decision-ready outputs.
- Coordinate system setup, timelines, materials and recurring submissions for new door openings, seasonal account plans and weekly, monthly and quarterly estimate reviews.
- Support Director-led business, inventory and account decisions by updating analyses based on approved assumptions, preparing options, coordinating phase-ins, phase-outs, promotions and returns, and executing approved actions; the Director retains ownership of strategic interpretation, final recommendations and leadership communication.
New Product Launches & SKU Management
- Prepare and maintain the launch of NPL’s in LFW (Launch Forecasting Workbook) and Launch Memos covering retailer plans, forecasts, timing, allocations, in-store support and execution requirements.
- Validate retailer data, benchmarks and approved assumptions; identify missing inputs or inconsistencies and escalate unresolved issues.
- Support Director-led launch decisions and scenario evaluation; the Director owns complex forecast judgments, allocation of trade-offs, approvals and final cross-functional alignment.
Annual Budgeting & Long-Range Planning
- Manage planning templates, timelines, data collection and input consolidation for annual budgets and long-range plans.
- Identify gaps, inconsistencies and data issues and escalate items requiring business judgment or cross-functional resolution.
- Support the Director in developing recommendations and leadership materials; the Director owns strategic assumptions, target setting, investment choices and final plan alignment.
Consensus, IBP & Forecast Alignment
- Collect, validate and organize inputs from Account Leads, Planners and cross-functional partners for consensus and IBP reviews.
- Prepare analyses and flag exceptions for escalation; the Director owns forecast strategy, trade-off decisions, senior-level alignment and final recommendations.
Qualifications
- 5+ years of experience in sales operations, retail or inventory planning, account management, finance or a related commercial function.
- Experience preparing retail, shipment, inventory and financial reporting in a multi-account or brand environment.
- Advanced Excel skills and proficiency in PowerPoint and Word; retail planning or data-tool experience preferred.
- Strong organization, communication and follow-through, with the ability to manage recurring deliverables and changing priorities.
- Strong execution, data accuracy and attention to detail
- Advanced Excel, reporting and data-management capability
- Organized management of recurring deadlines and processes
- Clear communication, follow-through and issue escalation
- Ability to independently resolve routine operational issues
- Sound judgment in identifying matters requiring Director input
