Managing Director

As a Managing Director at Hermès Boston, you will lead the boutique's operations, driving sales and ensuring exceptional client service in a luxury retail environment. You will collaborate with the Regional Vice President and various teams to enhance the client experience and achieve business goals.

• Oversee management team, ensuring alignment and training.
• Develop strategies for team motivation and change management.
• Analyze business opportunities and develop corresponding strategies.
• Manage buying processes and ensure high service levels.
• Conduct sales coaching and address boutique issues promptly.
• Partner with corporate departments to support boutique goals.
• Recruit, interview, and select candidates for the boutique.
• Manage P&L, sales goals, and inventory results.
• Organize events with the Communications Team to build client relationships.
• Ensure exceptional standards with the VM team and stay aware of market trends.

• Minimum 5 years of store management or flagship assistant store manager experience.
• Previous buying experience and managing multi-person teams.
• Experience reporting to executive management and merchant levels.
• Bachelor’s degree preferred.
• Proven ability to run a high-volume store and drive sales.
• Strong leadership and communication skills with luxury clientele experience.
• Ability to supervise and develop high-level store management members.
• Strategic mindset and openness to change.
• Ability to motivate and maintain team morale.
• Experience working with European brands and knowledge of French is helpful.
• Travel required, 4-5 weeks annually to Paris.