Network Support Assistant Manager

As a Network Support Assistant Manager at Richemont Americas in Fort Worth, TX, you will play a vital role in ensuring the efficient operation of repairs within the Retail and Wholesale network. Your focus will be on delivering exceptional customer experiences through effective management, adherence to Brand Policies, and achievement of Repair Leadtime Objectives. You will also be responsible for training Retail & Wholesale teams to enhance operational performance and customer satisfaction.

• Champion Maison policies and SAP tools, providing prompt support to Retail Boutiques, Wholesale Dealers, and Client Support Centers.
• Develop and deliver training programs for Retail Boutiques and Wholesalers to enhance proficiency with SAP tools.
• Oversee WIP reports for the Retail Network and address delayed repairs within the Americas network.
• Propose assistance and corrective actions to address recurring delays and data quality issues.
• Monitor spare parts in transit and conduct monthly audits of Repair / Spare Parts Inventory & Recycling.
• Ensure timely, consistent, and professional communication and follow-up on all issues.
• Serve as a key user with comprehensive knowledge of all SAP processes related to repairs.
• Lead the testing of new eServices and SAP tools, providing expert support in resolving errors.
• Support the Director of Network Support in conducting boutique visits and delivering training.

• Bachelor's Degree required.
• SAP, BW experience strongly preferred.
• Proficiency in Excel and PowerPoint required.
• Experience in luxury service and/or production environments required.
• Experience working with Retail/Wholesale Partners required.
• Strong analytical and problem-solving skills.
• Process-oriented with exceptional multitasking abilities.
• Exceptional interpersonal skills.
• Outstanding verbal and written communication skills.