Summary
The Sales Professional focuses on delivering exceptional client service by building strong relationships, anticipating client needs, and providing memorable hospitality. The role requires deep product knowledge of timepieces and jewelry and the ability to tell product stories with technical detail. The Sales Professional supports the showroom experience while performing administrative tasks and using company systems.
Responsibilities
- Present product to clients with storytelling and technical detail while creating a hospitable atmosphere.
- Build, maintain, and develop a clientele using the company CRM platform.
- Develop and maintain product and industry knowledge on brands, collections, and pieces in the showroom.
- Organize merchandise and displays to optimize sales and minimize shrinkage.
- Support the client experience within showroom hospitality guidelines and turn clients over to teammates as needed.
- Independently use required company systems, hardware, and software and complete relevant administrative tasks.
- Take in and deliver client repairs when required and perform duties as assigned by management.
Requirements
- High school diploma.
- Minimum 1 year retail sales experience.
- Excellent storytelling ability and passion for timepieces and/or jewelry.
- Strong client service, selling, interpersonal, and communication skills.
- Excellent organizational skills and ability to multitask in a fast-paced environment.
- Ability to work as part of a team and provide assistance to colleagues.
- Computer literate (MS Office); comfortable using CRM and showroom systems.
- Schedule flexibility including evenings and weekends to accommodate showroom hours.
- Ability to stand for long periods and lift packages/boxes as needed.
