SummaryThe Omni Stockist plays a crucial role in supporting the store management team and the broader Fendi network by fulfilling product requests and driving sales across both retail and digital channels. Collaborating with the store team, the Omni Stockist ensures a seamless customer experience through consignment and virtual selling processes.
Responsibilities- Review and prioritize pending orders to fulfill within 24 hours.
- Rebalance request transfers and manage deliveries.
- Attend meetings with leadership and selling teams to build cross-functional partnerships.
- Prepare merchandise for shipping with accurate packaging and wrapping.
- Support the selling team with consignment preparations for clients.
- Drive sales by processing charge sends for Client Advisors outside the home store.
- Perform daily Omni-Channel tasks including Curbside Pick-up, Ship-from-Store, and Buy Online Pick-up In-Store processes.
- Support order fulfillment and delivery through various shipping options.
- Reduce incorrect order fulfillment and improve return management accuracy.
- Advocate for clients at the warehouse to ensure detailed execution of activities.
- Participate in Loss Prevention procedures related to Omni-Channel processes.
- Assist in BOPIS aged order review and product return to the sales floor.
- Support the usage of in-store digital clienteling platforms and act as a technical authority.
- Partner with leadership to build clienteling lists for promotional events.
- Deliver new experiences to improve operations and client satisfaction.
- Participate in the completion of incoming SFS orders.
Requirements- Minimum 2-4 years of professional experience in retail or customer experience, luxury experience preferred.
- Associate degree or equivalent experience is a plus.
- Experience in stock control and selling, preferably in luxury retail.
- Strong interpersonal communication skills and a drive for results.
- Proficiency in PowerPoint, Excel, Word, and Microsoft Office.
- Ability to work collaboratively in a team environment.
- Experience with POS systems and inventory management functions.
- Digital literacy required.
- Ability to lift boxes weighing up to 25lbs.
- Foreign language skills are a plus.
- Flexible availability, including nights, weekends, and holidays.
- 50% physical labor involved.
We have summarized this job description for you, click apply to see more details from the employer.
