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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • home
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  • Breitling
  • Omnichannel Specialist
Breitling
Breitling

Founded in 1884

Omnichannel Specialist

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Breitling

Founded in 1884

Omnichannel Specialist

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As an Omnichannel Specialist, you will optimize internal processes to drive efficiencies and provide exceptional care and service to digital customers. You will collaborate between retail and e-commerce, leading discussions on better ways of working in a dynamic and fast-paced environment.

Responsibilities
  • Learn the Breitling brand and obtain a strong working knowledge of all products and services.
  • Lead day-to-day e-Commerce operational activities.
  • Lead strategy for omnichannel/DTC initiatives, streamlining efforts between retail and e-commerce.
  • Collaborate with regional and store managers on improvements for omnichannel digital innovation.
  • Streamline trainings with stores on all omnichannel functions, features, and new initiatives.
  • Manage end-of-month commissions reporting.
  • Manage inbound and outbound orders from the e-commerce platform.
  • Collaborate with the Ecommerce Director about end-to-end customer experience.
  • Ensure compliance with company standards and procedures.
  • Work on multiple projects and special assignments independently or in collaboration with other departments.
Requirements
  • Bachelor’s degree from an accredited institution preferred.
  • 2-3 years of professional experience in e-commerce or customer service environment.
  • Knowledge of a POS System, e-Commerce sales, Salesforce, or other e-Commerce platform preferred.
  • Strong retail math and analytical problem-solving ability.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Customer-focused attitude with high level of professionalism.

We have summarized this job description for you, click apply to see more details from the employer.

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