Online Beauty Consultant

As an Online Beauty Consultant at Parfums Christian Dior, you will be responsible for providing exceptional customer service and beauty advice through various remote channels. You will ensure an immersive experience for clients, embodying the brand's values in all interactions.

• Support clients across all available channels, providing seamless answers to their requests.
• Assist clients during their online purchasing journey to enhance sales conversion.
• Provide personalized beauty advice to help clients choose the right products.
• Maintain client relationships and enhance profitability through premium care.
• Generate revenue by ensuring conversion and encouraging cross/upselling.
• Collect personal data to improve client knowledge and CRM performance.
• Offer an experience that exceeds client expectations and reinforces brand image.
• Resolve client complaints efficiently and maintain accurate records of interactions.

• 3+ years of experience in a similar role.
• Strong active listening and communication skills.
• Ability to maintain professionalism in high-stress situations.
• Proficient in basic computer tasks and digital tools.
• Experience in luxury, cosmetics, or sales environments is preferred.