Operations Assistant - Bloor Holt Renfrew Boutique

Summary

The Operations Assistant supports the Operations Manager by performing clerical and administrative tasks to ensure boutique operational functions meet high standards. This role oversees heart of house activities including inventory management, receiving and shipping, and boutique organization to deliver an excellent client experience.

Responsibilities

• Respond to internal and external inquiries via telephone and email
• Support sales floor activities including client welcome, wrapping, and repair intake
• Assist with inventory management processes such as RFID, cycle counts, and year end inventory
• Manage incoming and outgoing merchandise within 24 hours
• Reconcile and balance daily boutique invoices
• Maintain boutique supplies and place orders as needed
• Oversee customer owned goods repairs alterations and consignment compliance
• Support inter-boutique transfer requests and maintain related documentation
• Coach and support Heart of House team members

Requirements

• Minimum 3 years retail operations or stock experience
• Strong knowledge of shipping and receiving
• Customer experience oriented with excellent communication skills
• Detail oriented with strong organizational abilities
• Ability to lift approximately 15-20 lbs
• Comfortable working with different departments and teams
• Fluent English; French is a plus
• Requires in-store presence for opening closing receiving and client support