Summary
The Operations Assistant supports the Operations Manager by performing clerical and operational duties to ensure boutique functions meet brand standards and deliver exceptional client experiences. This full-time in-store role oversees inventory handling, merchandise processing, and administrative tasks to maintain operational integrity.
Responsibilities
- Assist with inventory management including RFID, cycle counts and year-end inventory
- Manage incoming and outgoing merchandise within 24 hours and reconcile daily invoices
- Maintain inventory integrity and respond to inter-boutique transfer requests
- Create maintain and manage boutique invoices and documentation
- Order and maintain boutique supplies spare parts alterations supplies and staff uniforms
- Inspect and maintain a clean well organized boutique and heart of house
- Support boutique sales floor client welcoming gift wrapping and repair intake as needed
- Coach and support Heart of House team members and participate in trainings
- Ensure compliance with standard operating procedures and customer owned goods processes
Requirements
- Minimum 3 years retail operations or stock experience
- Strong knowledge of shipping and receiving
- Customer experience oriented with excellent verbal and written communication skills
- Detail oriented with excellent organizational skills and ability to work with multiple teams
- Ability to lift approximately 15-20lbs and perform in-store opening and closing tasks
- Proficiency in additional languages considered an asset
- Comfortable using internal systems for invoicing inventory and transfers
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