SummaryThe Operations Associate at San Francisco Margiela is responsible for processing inventory and stock transactions accurately and efficiently to support the store team's sales goals. This role also involves store replenishment and maintaining an organized stockroom.
Responsibilities- Support store sales productivity and customer service by processing inventory transactions accurately and timely.
- Maintain knowledge of store goals and adhere to retail policies and procedures.
- Ensure merchandise is represented on the sales floor according to company standards.
- Communicate product stock level issues to management.
- Inspect store stock for defects and report damages to management.
- Complete weekly cycle counts and communicate completion to the corporate office.
- Reconcile inventory discrepancies and submit adjustments promptly.
- Monitor consignment and negative reports daily.
- Report unresolved service tickets with store equipment to IT and corporate office.
- Process shipments via best store/RPro and FedEx/UPS, ensuring merchandise is verified and received within 24 hours.
- Follow store opening and closing procedures.
- Maintain a clean and organized stockroom, adjusting as needed for styles.
- Display leadership by helping develop new staff understanding job requirements.
- Monitor and process orders via online platform daily.
Requirements- 3+ years in a high-volume stock or operations role for a fashion retailer.
- Previous retail customer service experience in the luxury market.
- Excellent customer service skills.
- Knowledge of Microsoft Office programs.
- Ability to stand and walk for up to eight hours a day.
- Ability to lift up to 70 lbs regularly.
- Ability to climb stairs and ladders repetitively.
- Required vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.
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