Operations Associate

Summary

The Operations Associate supports store operations and customer service functions to ensure smooth day-to-day retail activity. Responsibilities include processing transactions, managing order fulfillment and inventory tasks, and maintaining merchandising and service desk standards. The role works collaboratively with sales, visual and logistics teams to deliver a high-quality client experience.

Responsibilities

• Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits)
• Collect and update client contact information and maintain client files
• Support service desk activities, provide basic client resolution and escalate when appropriate
• Pick and fulfill E‑commerce and IST orders, support BOPIS operations and achieve pick targets
• Assist logistics with on‑floor tasks such as markdowns, re‑ticketing, re‑tagging and inventory counts
• Maintain store presentation and assist visual team with seasonal displays and special events
• Provide cross‑functional support on the sales floor and for ad‑hoc projects

Requirements

• Minimum of 2 years of retail experience, preferably in a luxury environment
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management
• Service desk or client‑facing experience and strong customer service orientation
• Comfortable using retail technology and interest in tech solutions for customer service
• Strong multitasking, communication skills and ability to work effectively as part of a team