Operations Associate - Les Cours Mont-Royal

Summary

The Operations Associate supports daily store operations at Les Cours Mont-Royal, focusing on customer service, accurate POS transactions, omni-channel order fulfilment and general store maintenance. The role assists with e-commerce and BOPIS order picking, cash handling, inventory preparation and visual merchandising as required. This position provides flexible cross-functional support to ensure consistent standards and an excellent customer experience.

Responsibilities

• Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits).
• Collect and maintain client contact information and support the service desk to resolve basic client inquiries and escalate when needed.
• Support omni services including picking e-commerce and IST orders and assist with BOPIS operations.
• Perform on-the-floor logistics (markdowns, re-ticketing, re-tagging) and assist with returns and restocking.
• Maintain store presentation and assist visual team with seasonal changes, displays and special events.
• Assist with seasonal inventory preparations and counts and support ad-hoc operational projects.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
• Service desk or client-facing experience providing exceptional customer service is preferred.
• Strong service orientation, interest in retail technology, ability to multitask and work effectively in a team.
• Good communication skills and the ability to calmly manage and assist customers during busy periods.