SummaryAs an Operations Associate at Montblanc in Houston, you will play a crucial role in maintaining boutique operations and contributing to the profitability of the boutique. You will be responsible for managing inventory, ensuring stock accuracy, and supporting the team in various operational tasks.
Responsibilities- Ensure permanent accuracy of stock in store and organize weekly/monthly cycle counts.
- Efficiently organize stockroom and on-the-floor stocks, maintaining impeccable state at all times.
- Receive deliveries from central warehouse and control upon reception.
- Manage and follow up on stock transfers between stores or for commercial activities.
- Organize end of season returns and participate in morning team briefings.
- Support stock requests from team members and share inventory results with the finance team.
- Perform repair inventories and provide occasional support on the sales floor.
- Communicate with other stores on best practices and manage shipping documents.
- Support the manager in formalizing and updating operating procedures.
- Provide administrative support in booking couriers, deliveries, and transfers.
- Complete store supply orders and ensure compliance with Richemont processes.
Requirements- Previous experience in retail sales, preferably in jewellery or high-end luxury products.
- Strong understanding of customer service needs and priorities.
- Ability to establish and maintain effective relationships with customers.
- Excellent interpersonal, communication, and computer skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Physical ability to sit, stand, lift up to 20lb boxes, reach, bend, and use a ladder as needed.
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