Operations Controller - Michigan Avenue

Summary

The Operations Controller oversees stockroom efficiency and accurate inventory while supporting day to day store operations, facilities, compliance, and customer experience. This role partners with store leadership to troubleshoot operational issues and maintain procedures to ensure smooth merchandise flow and boutique maintenance.

Responsibilities

• Execute shipping and receiving processes and report issues to Store Director or Operations Manager
• Manage movement of merchandise including transfers, RTVs, and damages
• Assist leadership in identifying and resolving operational process problems
• Maintain clear and accurate operations documents and procedures
• Process repairs and damages according to company guidelines
• Oversee store cycle counts, scheduled inventories, and reconciliation
• Submit tax related forms such as 8300 and tax exempt forms as received
• Place orders for office and store supplies and assist with physical maintenance of the boutique

Requirements

• Bachelor's Degree preferred
• Minimum 1 year of administrative or stock experience, preferably in a luxury environment
• Experience with retail systems and shipping software programs
• Familiarity with Microsoft Word and Outlook
• Strong attention to detail and ability to multitask
• Ability to meet physical requirements including climbing ladders, bending, and lifting boxes
• Flexibility to work a retail schedule including evenings, weekends, and holidays