SummaryAs an Operations Controller at Gucci Royalmount, you will be responsible for providing comprehensive support to both the front and back of house teams. Your role will involve various sales support, POS, inventory tasks, stock processing, and administrative functions, all while embodying the Gucci brand values and delivering a luxury client experience.
Responsibilities- Execute shipping and receiving processes, addressing any issues with the Store Director or Operations Manager.
- Ensure timely movement of merchandise as directed, adhering to all procedures and guidelines.
- Assist in identifying and resolving operational process issues promptly.
- Maintain clear and accurate operations documents and procedures.
- Submit all required forms, including 8300 and tax-exempt forms, upon receipt.
- Communicate discrepancies or issues immediately to management.
- Process repairs and damages in accordance with company guidelines.
- Assist with the physical maintenance of the boutique.
- Order necessary supplies for the office and store.
- Ensure compliance with company standards, procedures, and security guidelines.
- Oversee store cycle counts, scheduled inventories, and reconciliation with support from management.
Requirements- Bachelor’s Degree preferred.
- At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.
- Experience operating a POS system is a plus.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and priorities.
- Ability to multitask with strong attention to detail.
- Familiarity with Microsoft Word and Outlook.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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