Summary
The Operations Controller oversees efficient stockroom and accurate inventory management while supporting day to day boutique operations, troubleshooting operational service facilities and compliance issues, and promoting a luxury client experience aligned with brand values.
Responsibilities
- Execute shipping and receiving processes and report issues to Store Director or Operations Manager
- Manage movement of merchandise including transfers returns to vendor and damages per procedures
- Assist management in identifying and resolving operational process problems
- Maintain clear accurate operations documents and procedures for reference
- Submit required tax exempt and form 8300 documentation as received
- Communicate inventory discrepancies and operational issues immediately to management
- Process repairs and damages promptly according to company guidelines
- Support physical maintenance of the boutique and place orders for supplies
- Ensure compliance with company standards procedures and security guidelines
Requirements
- Bachelor’s degree preferred
- Minimum 1 year administrative or stock experience preferably in a luxury environment
- Experience using retail systems and shipping software programs
- Familiarity with Microsoft Word and Outlook
- Strong attention to detail and ability to multitask
- Ability to meet physical requirements including climbing bending and lifting boxes
- Flexibility to work evenings weekends and holidays
- Proper work authorization to work in Canada
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