SummaryAs an Operations Coordinator at Tiffany in Chevy Chase, you will lead back of house operations, ensuring the Tiffany Experience is delivered to each customer. You will provide excellent client service and partner with store leadership on key initiatives to support the team and drive sales goals.
Responsibilities- Perform all back of house operations in the store.
- Act as a key holder and manager on duty when needed, coordinating order fulfillment, managing inventory, and client service activities.
- Provide exceptional operational support to drive sales and service.
- Complete daily tasks such as order fulfillment, shipping, receiving, and replenishment.
- Ensure compliance with internal control procedures and maintain inventory accuracy.
- Support company operations efficiency objectives and provide feedback on process changes.
- Mentor team members to improve performance when acting as manager on duty.
- Deepen client relationships to drive loyalty and spend.
- Collect customer data to cultivate new and existing customers.
- Elevate in-store experience by delivering memorable moments and acting on client feedback.
Requirements- 2-3 years of retail experience in operations with knowledge of merchandising, client service, administration, and shipping.
- Strong analytical skills and proficiency in Microsoft Word and Excel.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Organized, detail-oriented, and flexible to perform different tasks based on business needs.
- Authorization to work in the United States.
- Preferred: College/university degree and Graduate Gemologist degree or GIA coursework.
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