SummaryAs an Operations Coordinator at Tiffany in Austin, you will play a crucial role in delivering the Tiffany Experience to our customers. You will oversee back-of-house operations, ensuring strategic execution and operational excellence while supporting the store's sales goals and enhancing client relationships.
Responsibilities- Lead back-of-house operations in a Tiffany store, ensuring compliance with operational policies and procedures.
- Provide excellent client service and support store leadership on key initiatives to drive sales goals.
- Act as a manager on duty, coordinating order fulfillment, inventory management, and client service activities.
- Complete daily tasks such as order fulfillment, shipping, receiving, replenishment, and merchandise cleaning.
- Ensure inventory accuracy and maintain internal control procedures.
- Support company operations efficiency objectives and mentor team members to improve performance.
- Deepen client relationships to drive lifetime loyalty and spend.
- Collect customer data to cultivate new and existing customers and drive business through key product pillars.
- Elevate in-store experience by delivering memorable moments and acting on client feedback.
Requirements- 2-3 years of prior retail experience in retail operations with knowledge of merchandising, client service, administration, and shipping.
- Strong analytical skills and proficiency in Microsoft Word and Excel.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Organized, detail-oriented, and flexible to perform different tasks based on business needs.
- Authorization to work in the United States.
- Preferred: A college/university degree or Graduate Gemologist degree or previous GIA coursework.
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