Operations Leader - Square One

As an Operations Leader at Harry Rosen Square One, you will play a crucial role in ensuring the operational efficiency and leadership of various non-selling teams within the store. You will collaborate with Store Leaders to meet financial and KPI targets, manage store expenses, and maintain high operational standards.

• Collaborate with Store Leaders to meet financial and KPI targets while improving productivity.
• Analyze performance metrics and KPIs to implement workflow improvements.
• Manage store expenses and ensure budget efficiency.
• Schedule and direct cross-functional teams based on business needs.
• Maintain cost efficiency by ensuring POS and inventory accuracy.
• Oversee accurate and timely store payroll processing.
• Ensure productivity, quality, and timing standards in the Tailorshop.
• Manage daily operations and optimize scheduling in the Tailorshop.
• Ensure efficient operations across service desks, logistics, and support functions.
• Serve as a primary point of contact for escalated customer issues.
• Oversee and drive efficiencies within all Inventory Management functions.
• Deliver and communicate key business initiatives to store teams.
• Foster strong partnerships with national SMEs to address operational challenges.
• Ensure all areas of the store are functional and maintain a clean environment.
• Ensure control of store assets and merchandise through effective inventory reconciliation.
• Develop non-selling teams to achieve operational excellence.
• Focus on hiring, onboarding, and retaining talent.

• 3-5 years of retail experience in a client-facing role with leadership capacity.
• Focus on driving long-term customer loyalty and conversion.
• Demonstrated interest and ability to develop others.
• Strong business acumen and effective communication skills.
• Strong service orientation and desire to wow customers.
• Experience in shipping, receiving, merchandising, order fulfillment, and inventory management preferred.