Operations Manager - Miami Design District

As an Operations Manager at the Miami Design District, you will be responsible for supporting day-to-day operations and improving processes to enhance customer service and retail operations. You will play a key role in implementing brand guidelines and providing innovative solutions to optimize store efficiency.

• Identify and implement key improvements and operational efficiencies to protect product assets and provide transparent reporting to the Store Manager.
• Support the Store Manager in driving best practices and optimum processes.
• Conduct training for new hires and follow-up training on store operating systems.
• Act as the first point of contact for stock management and replenishment processes.
• Lead operational projects and support the store and HQ during their launch.
• Develop forecasting tools for accurate business planning.
• Manage relationships with vendors and suppliers to reduce costs and improve services.
• Ensure compliance with Health and Safety regulations.
• Monitor P&L aspects to reduce costs and improve efficiency.

• Minimum of 5 years of retail experience, with at least 3 years in a managerial role.
• Excellent knowledge of Microsoft Office and USA Retail Laws.
• Strong commercial acumen and a passion for customer service.
• Ability to lead and manage a team effectively.
• Proactive approach to problem-solving and multitasking.
• Ability to work a retail schedule, including nights, weekends, and holidays.
• Foreign language skills are a plus.