SummaryAs an Operations Manager at Cartier in Troy, MI, you will play a crucial role in ensuring the commercial success of the boutique by maintaining operational excellence and compliance. You will oversee day-to-day processes, manage the Operations team, and implement policies and procedures to support transactional activities, financial compliance, logistics, and inventory control.
Responsibilities- Ensure execution of all Maison policies and procedures within the boutique.
- Oversee product movement, quality control, and stock loss prevention.
- Manage financial aspects of boutique sales and ensure timely submission of paperwork.
- Oversee inventory control processes and ensure successful annual inventory.
- Partner with boutique management to monitor and control operating costs.
- Maintain boutique standards, including maintenance and vendor management.
- Lead boutique audits and implement action plans.
- Develop brand knowledge and remain current on industry news and competition.
- Elevate operational excellence and collaborate with management for solutions.
- Build and lead a transversal team, fostering an inclusive culture.
- Train, develop, and motivate the Operations team.
Requirements- Bachelor’s degree in a business-related field.
- 5 - 8 years of operations management experience in luxury retail.
- Experience in leading leaders and managing direct reports.
- Excellent computer skills, especially in Microsoft Office and SAP knowledge preferred.
- Available to work retail hours, including evenings and weekends.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to handle multiple tasks with accuracy and precision.
- Proactive approach to business and human resource needs.
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