SummaryAs an Operations Manager at Gucci Copley, you will lead the store operations team, ensuring efficient stockroom management and accurate inventory. You will support the business by prioritizing exceptional client service and overseeing day-to-day operations in partnership with the Store Director.
Responsibilities- Drive and develop operational excellence across all store aspects.
- Assess operations with a commercial mindset and propose improvements.
- Train new hires and existing staff on operating policies and procedures.
- Coach and develop staff in operations, customer service, and sales support.
- Liaise with corporate departments as needed.
- Serve as a leader to the store team and execute operational standards.
- Create a positive work environment and function as Manager on Duty.
- Support shipping and receiving processes and resolve issues.
- Ensure accurate store inventory and oversee cycle counts and inventories.
- Identify and resolve operational process problems.
- Maintain clear operations documents and procedures.
- Process repairs and damages according to guidelines.
- Assist with boutique maintenance and supply orders.
Requirements- 5-7 years of operations experience in retail or luxury retail.
- Bachelor’s Degree preferred.
- Excellent written and communication skills.
- Ability to analyze information and manage multiple tasks.
- Proficiency with Microsoft Office software.
- Excellent organizational skills.
- Experience with internal retail systems and shipping software.
- Assist in training new Team Manager - Operations in other locations.
- Travel and assist in store openings, closures, and remodels.
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