SummaryAs an Operations Manager at Hermès Orlando, you will oversee all operational functions to support the client experience in a fast-paced, luxury environment. Reporting to the Managing Director, you will work collaboratively with the sales and support teams to ensure operational efficiency and growth.
Responsibilities- Oversee inventory control, housekeeping, maintenance, and selling service associates.
- Adhere to P&L budget for all operational areas and ensure compliance with company policies.
- Manage shipping and receiving department and ensure timely movement of merchandise.
- Oversee cash handling procedures and contribute to retail management team as needed.
- Ensure workflow of all after-sales service and manage inventory control associates.
- Liaise with corporate construction and maintenance department and outside vendors.
- Ensure functionality of IT and phone systems and act as a liaison with outside vendors.
- Manage operational team and vendors, ensuring appropriate scheduling and training.
- Coordinate evacuation drills and provide emergency response training.
- Oversee operations and after-sales supply orders and staff sales.
- Train staff to ensure compliance with operational policies and procedures.
- Recruit and maintain an active talent bank for operational positions.
Requirements- 5+ years of retail management experience in a similar role, luxury environment preferred.
- Proficient in shipping and receiving, with excellent computer skills.
- Strong communication skills and knowledge of POS and phone systems.
- Extensive building maintenance experience and ability to multi-task under pressure.
- Acute interpersonal skills and collaborative management style.
- Familiarity with international parent companies.
- Ability to lift between 0-25 lbs. without assistance.
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