Operations Manager

As an Operations Manager at Hermès Palo Alto, you will oversee all operational functions in a fast-paced, luxury retail environment. You will work closely with the Managing Director and sales team to ensure operational efficiency and support the client experience.

• Oversee inventory control, housekeeping, maintenance, and selling service associates.
• Manage shipping and receiving department, ensuring timely movement of merchandise.
• Ensure compliance with cash handling procedures and operational policies.
• Coordinate with corporate departments for maintenance and IT issues.
• Prepare and conduct evacuation drills and emergency response training.
• Recruit and maintain a talent bank for operational positions.
• Manage budget expectations for operational areas.

• 5+ years of retail management experience, preferably in a luxury environment.
• Proficient in shipping and receiving, with strong computer skills.
• Excellent communication skills and ability to multi-task under pressure.
• Strong knowledge of POS and phone systems.
• Experience in building maintenance and emergency preparedness.