Operations Manager

As an Operations Manager at Hermès San Francisco, you will oversee all operational functions, ensuring efficiency and compliance in a luxury retail environment. You will work closely with the Operations Director and retail management team to support the client experience and operational growth.

• Oversee inventory control, housekeeping, maintenance, and selling service associates.
• Manage shipping and receiving, ensuring timely merchandise movement and procedural adherence.
• Supervise cash handling procedures and contribute to retail management as needed.
• Coordinate with corporate departments and vendors for maintenance and IT needs.
• Train staff on operational policies and emergency preparedness.
• Manage budget expectations and identify cost efficiency opportunities.
• Recruit and maintain a talent bank for operational positions.

• 5+ years of retail management experience, preferably in a luxury environment.
• Proficient in shipping, receiving, and inventory management.
• Strong computer skills, including MS Excel, Word, and PowerPoint.
• Excellent communication skills and ability to multitask under pressure.
• Experience with building maintenance and POS systems.
• Ability to lift up to 25 lbs. without assistance.