SummaryAs an Operations Manager at the Miami Design District, you will be a key member of the leadership team, responsible for managing the non-selling functions of the Boutique. You will work closely with the Boutique Management to ensure smooth operations and compliance with company standards.
Responsibilities- Coordinate compliance of all associates with established company standards, including safekeeping of funds and property, personnel practices, security, inventory management, sales, and record-keeping procedures.
- Train, coach, and lead all associates in executing operations tasks such as POS procedures, return procedures, and alteration requests.
- Supervise the accuracy of receiving, transfers, damages, and returns-to-vendor to maintain inventory standards.
- Ensure adequate security and compliance with safety codes and ordinances.
- Conduct regular inventory cycle counts as directed.
- Coordinate communication between the store and central distribution or corporate inventory control.
- Produce and maintain operational reports and records to ensure adherence to company policies and procedures.
- Ensure that all back-of-house operations are properly set-up and organized.
- Lock and secure the store and oversee compliance with all opening/closing and security procedures.
- Assist with payroll management and scheduling of associates, ensuring compliance with payroll budgets.
- Help solve problems affecting the store's service, efficiency, and productivity.
- Provide and inspire outstanding service to customers.
- Exercise judgment and discretion in conjunction with the management team in day-to-day store operations.
Requirements- At least 5+ years of retail store management experience with a strong operations background.
- Ability to work a full-time schedule, including varied hours/days, nights, weekends, and holidays as needed.
- Strong interpersonal, communication, organization, and follow-through skills.
- Physical ability to stand for extended periods and handle boxes of merchandise and fixtures throughout the store.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
- Availability to travel as needed.
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