Summary
The Operations Manager supports the Store Director by overseeing operational and administrative functions to drive store sales and ensure compliance with legislation, safety, internal standards, sustainability, human resources, and inventory organization.
Responsibilities
- Ensure correct merchandise rotation in the stockroom
- Prepare the annual inventory and investigate variances
- Monitor and control monthly inventories and implement specific action plans
- Implement and follow up on action plans defined with headquarters and the Store Director
- Support the Assistant Store Director and department managers to help sales staff meet KPIs
- Ensure store image complies with company standards and staff awareness of those standards
- Handle sensitive customer claim situations and follow established processes
- Support the Store Director in building, supervising, and managing a team including administrative assistants, cashiers, stockroom staff, security, and tailors
Requirements
- Willingness to participate in an innovative project
- Significant experience in inventory management and administrative tasks (5 to 7 years)
- Proven experience managing a team (3 or more)
- Strong interpersonal skills and persuasive ability
- Ability to implement and monitor operational plans
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