Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Summary/Purpose:
The Operations Manager is responsible for planning, directing, and coordinating daily operations within the store, aligning business priorities with General Manager/Store Director.
Duties and Responsibilities:
- Monitor all in-coming and out-going merchandise (in-transit/transfers of finished product, packaging and props). Oversee all aspects of messenger service, UPS, MALCA, involving shipments/transfers
- Review all expense reports & monitor P&L’s for store’s controllable costs
- Work with store leadership on new hire trainings
- Monitor key KPIs weekly: Cycle counts, system downloads, in-transit, special stock, negatives - all reports that relate to inventory levels
- Communicate with Corporate office to ensure that all new hires have uniforms and that new season uniforms arrive in a timely manner and are promptly allocated per guideline; Monitor that terminated employees return uniforms prior to leaving the company, ensuring the end of season destruction of old uniforms
- Ensure that all transactions processed in-store are in order and in accordance with Corporate procedure
- Ensure Closing procedures are followed daily
- Support tailor shop with supply orders, equipment issues and maintenance according to Corporate standards
- Monitor sensor application/procedures for display products
- Ensure proper floor presence and awareness
- Touch base with all support staff management and team to align on business priorities
- Authorize schedules for all support staff, create support management schedules
- Processing payroll for all support staff including authorization and allocation of OT
- Preparing/writing annual reviews for all support staff and support management
- Documenting disciplinary actions and performance progress reports for all support staff and support management
- In depth preparation in the months prior to inventory, with high focus
- Work closely with corporate office team to prepare inventory (Store Operations Area Manager, Loss Prevention)
- Spearhead full inventory process
- Coordinate inventory schedules
- Reconcile all inventory results and submit to Corporate office
- Liaise with local store operations/loss prevention to keep track of developments (stock losses)
- Oversee and schedule all weekly cycle counts
- Compile all cycle count results (monthly) and send to Corporate
- Ensure all Incident Reports (“IRs”) are completed and communicated to store management
- Manage maintenance, cleanliness, and organization of stockrooms, common areas and front of house in accordance with company standards
- Communicate any issues to Technical/Facilities Department (Request painters, electricians, fixtures from Italy etc.) and report everyday store maintenance issues
- Successfully execute all support-related direction as provided by the Corporate partners
- Support Sales target/budget of store, aligning priorities to support the business with General Manager/Store Director
- Facilitate execution of support-related requests from corporate partners
- Main point of contact for Store Operations function, ensuring implementation of all initiatives in-store.
Qualifications and Skills:
- Professional communication skills
- Digital Literacy/Computer Literacy Skills
- Microsoft 365 Proficiency Skills
- Project Management Skills
- Data Analytics Skills
- Leadership skills
- Problem-solving skills
- Flexible scheduling to needs of the business
Physical Requirements:
- Lifting, pushing, pulling boxes without assistance
- Must be able to pack, unpack, and move stock when supporting back of house functions
- Must be able to work shift standing or walking
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
