SummaryAs an Operations Manager - Returns at the East Coast Fulfillment Center in Elizabethtown, PA, you will lead and develop a team to support the business strategy in processes, policies, and procedures. You will be responsible for delivering on the overall customer promise by driving results through coaching, performance management, and monitoring results.
Responsibilities- Support the business strategy by driving results for overall safety, quality, and performance.
- Lead, develop, and grow the performance of a team of about 20 employees.
- Recruit, select, onboard, and train the right resources.
- Drive warehouse associates' results by coaching, counseling, and disciplining employees.
- Plan, monitor, and provide feedback on job performance.
- Drive professional and technical knowledge by attending educational workshops and participating in professional societies.
- Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
- Meet warehouse financial standards by providing annual budget information and implementing corrective actions.
- Drive KPI metrics as well as 4DX and facility performance scorecards.
Requirements- 5+ years of warehouse experience in a managerial role.
- Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service, and quality.
- Demonstrated capabilities in developing others and growing leadership competencies in their direct reports.
- Strong knowledge of warehousing Key Performance Indicators (KPIs).
- Hands-on experience with warehouse management software and databases.
- Ability to analyze data and determine actions based on improvement opportunities.
- Excellent verbal and written communication skills.
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