We are currently seeking an Operations Manager who will report to the Store Director as part of our dynamic team.
ROLE
The Operations Manager partners with Store Management, Regional, and Corporate teams to ensure efficient and compliant boutique operations. This role oversees inventory management, product flow, administrative processes, and operational controls, ensuring compliance with legal, safety, loss prevention, sustainability, and company standards. By maintaining inventory accuracy and operational discipline, the Operations Manager enables the retail team to focus on delivering the client experience.
MISSION
- Manage product flow in and out of the boutique, including aftersales processes, packaging, supply ordering, logistics, and inventory control.
- Manage and process daily shipping and receiving of product and deliveries.
- Ensure the correct rotation of the goods in the warehouse
- Oversee daily operational effectiveness and develop strategies to optimize store operations.
- Oversee and execute daily cycle counts, validate inventory accuracy, investigate discrepancies, and ensure real-time system updates.
- Lead and support the Back-of-House shipping function to ensure timely processing of product transfers and client orders.
- Prepare and manage the annual Physical Inventory process.
- Implement back-office initiatives, actions, and launches directed by HQ or Corporate in collaboration with the Store Director.
- Conduct monthly store audits to ensure compliance with company policies and operational standards.
- Ensure maintenance, store upkeep, and asset protection standards are consistently upheld.
- Monitor adherence to POS systems, ERP systems, opening/closing procedures, and internal company policies.
- Administer and enforce health and safety regulations.
- Train and support employees on back-office tools and operational systems.
- Oversee uniform distribution, vendor relationships, and facility-related services (cleaning, maintenance, etc.).
- Support the Store Director in building, developing, and managing the operations team.
- Provide sales floor support as needed, including coverage and assistance with client transactions
- Partner with management to optimize scheduling and manage operating expenses (Opex) in line with budget.
- Ensure consistency with Retail Excellence Guidelines, including boutique presentation and operational client touchpoints (beverages, packaging, supplies).
- Support Aftersales programs in partnership with the Client Service Team and Global Aftersales department.
- Oversee OMNI services within the boutique to ensure seamless client experience across channels.
- Perform additional responsibilities as assigned by management.
PROFILE
- 5-7 years of experience in retail operations, including stock management, logistics, POS systems, shipping programs, inventory audits, and administrative processes.
- 3+ years of experience managing and developing a team.
- Strong interpersonal and leadership skills with a strategic and problem-solving mindset.
- Highly organized with exceptional attention to detail.
- Advanced working knowledge of Microsoft Excel.
- Ability to adapt quickly to shifting priorities in a fast-paced environment.
- Knowledge of SAP and Power BI is a plus.
- Ability to frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds
A reasonable estimate of the base compensation range for this position is $70,000.00 - $73,000.00 plus bonus eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions.
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
