SummaryAs an Operations Manager at our new showroom in Southdale, you will oversee and direct the operations function, ensuring the smooth running of operations to enable the ultimate client experience. You will work closely with sales professionals and other members of management to drive the business and support all sales endeavors.
Responsibilities- Manage employee issues professionally and in accordance with company guidelines.
- Partner with management to onboard new hires and train them on company processes.
- Complete all new hire paperwork and act as a role model for company expectations.
- Assist with floor coverage and ensure a welcoming environment for clients.
- Support brand image by maintaining visual displays and partnering with the visual merchandising team.
- Resolve client situations according to company standards.
- Manage daily store operations, including opening and closing the store.
- Oversee shipping, receiving, inventory control, and the Service Department.
- Promote and assume responsibility for loss prevention and risk management.
- Reconcile merchandise discrepancies and manage controllable expenses.
- Ensure team adherence to retail operating and security procedures.
- Train the team on POS and SAP systems.
Requirements- Previous experience in Operations in a service-related industry.
- Bilingual in Spanish is ideal.
- Strong analytical, verbal, and written communication skills.
- Proficient in Microsoft Word and Excel.
- Organized, detail-oriented, and able to multi-task in a fast-paced environment.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- High school degree or college degree preferred.
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