Summary
The Operations Manager will lead store operations, oversee stockroom and inventory accuracy, and support the selling process as needed. Acting as a store leader alongside the Store Director, the role drives operational excellence, staff development, and ensures smooth day to day functioning of the boutique.
Responsibilities
- Lead and develop the store operations team and enforce operating policies and procedures
- Oversee shipping, receiving, transfers, damages, and timely movement of merchandise
- Maintain accurate organized inventory through cycle counts and scheduled inventories
- Serve as Manager on Duty, assist with floor coverage, client purchases, and store open and close
- Train new hires and existing staff on operational processes and systems
- Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, and Accounts Payable
- Identify operational issues and propose strategic improvements with a commercial mindset
- Maintain clear operations documentation and handle repairs and damages per guidelines
- Support physical maintenance and order supplies for office and store
Requirements
- Minimum of 5 years operations experience in retail, luxury retail, or service industry in a supervisory role
- Bachelor's degree preferred
- Excellent written and verbal communication skills
- Ability to analyze information, set priorities, problem solve and manage multiple tasks
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Strong organizational skills and attention to detail
- Experience with internal retail systems and shipping software programs
- Willingness to travel and assist with store openings, closures, and remodels within the region
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