SummaryAs an Operations Manager at Betteridge Aspen, you will oversee and direct the operations function within the showroom, ensuring smooth operations to enhance the client experience. You will be the expert on all Standard Operating Procedures, systems, and tools, and will report to the Showroom Director.
Responsibilities- Manage employee issues professionally and in accordance with company guidelines.
- Partner with management for onboarding new hires, including training on company processes.
- Complete all new hire paperwork and act as a role model for company standards.
- Assist with floor coverage and ensure a welcoming environment for clients.
- Support brand image by maintaining displays and visual areas.
- Resolve client situations according to company standards.
- Manage daily store operations, including opening and closing the store.
- Oversee shipping, receiving, and inventory control activities.
- Work closely with the Repair manager to oversee the Service Department.
- Promote and assume responsibility for loss prevention and risk management.
- Reconcile merchandise discrepancies and manage controllable expenses.
- Ensure team adherence to company retail operating and security procedures.
- Train and educate the team on POS and SAP systems.
Requirements- Previous experience in Operations in a service-related industry.
- Bilingual in Spanish is ideal.
- Strong analytical skills and proficiency in Microsoft Word and Excel.
- Excellent verbal and written communication skills.
- Organized, detail-oriented, and able to multi-task in a fast-paced environment.
- Team-focused with a desire to collaborate effectively.
- Innovative, proactive, and strategic thinker.
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