Operations Professional - Legacy West

Summary

The Operations Professional is the back-of-house lead who manages order fulfillment, inventory accuracy and operational processes to support store sales and client service. This role partners with client advisors, management and corporate teams to ensure timely shipping, receiving and merchandise handling while delivering an exceptional client experience. Strong communication, problem solving and attention to detail are essential to drive operational excellence.

Responsibilities

• Complete daily operational tasks including order fulfillment, shipping, receiving, replenishment, cleaning and transferring merchandise, and processing jewelry repairs.
• Supervise and reconcile merchandise inventory using reports and systems and report discrepancies to management or corporate partners.
• Partner with client advisors and management to respond to client requests and follow up on product, service, repairs, shipping and inventory inquiries.
• Support store commercial targets by facilitating transactions, managing phone and e-mail correspondence, and generating sales opportunities through collaboration.
• Maintain and improve operational efficiency and implement standard methodologies to enhance the client experience.

Requirements

• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Authorization to work in the United States.
• Organized and flexible with the ability to perform varied tasks based on day-to-day business needs.
• College or university degree preferred.