Operations Specialist

Summary

The Operations Specialist supports store operations, customer service, point-of-sale services, order fulfillment, and logistics. The role helps maintain service standards, operational accuracy, and a positive client experience.

Responsibilities

• Provide customer service and resolve or escalate customer issues professionally.
• Process transactions, manage cash handling, and maintain compliance with POS and loss prevention policies.
• Support order fulfillment, BOPIS operations, shipping, receiving, inventory, and merchandising tasks.
• Assist with team training, audits, seasonal inventory, and daily operational projects.

Requirements

• At least 2 years of experience in a client-facing service desk role.
• Strong customer service, communication, multitasking, and teamwork skills.
• Interest in technology and its use in retail customer service.
• Retail experience in shipping, receiving, merchandising, order fulfillment, or inventory management is preferred.