SummaryAs an Operations Specialist at Harry Rosen in Ottawa, you will play a crucial role in supporting the store team by ensuring smooth operations and exceptional customer service. You will be responsible for sales support, customer service, POS and cash services, omni services, order fulfillment, and logistics support.
Responsibilities- Model exceptional customer service standards and support clientele and NPS goals.
- Serve as a point of contact for customer issues and escalate appropriately.
- Process employee purchases and oversee staff package administration.
- Process transactions accurately and assist with customer inquiries.
- Monitor compliance with POS and LP Policies and Standards.
- Assist with training of operations and logistics associates.
- Oversee service desk maintenance and client information gathering.
- Manage daily cash handling functions and troubleshoot errors.
- Support logistics team in order fulfillment and BOPIS operations.
- Collaborate with logistics team and support logistics standards.
- Assist with seasonal inventory preparations and counts.
Requirements- Minimum of 2 years of experience in a client-facing role at the service desk.
- Focus on driving long-term customer loyalty and conversion.
- Strong communication skills and understanding of policies and procedures.
- Strong service orientation and interest in technology.
- Ability to work effectively as part of a team.
- Strong multi-tasking skills and ability to manage long lines of customers.
- Experience in shipping, receiving, merchandising, order fulfillment, and inventory management preferred.
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